Returns & Exchanges

Due to the perishable nature of our Cornish food products, we cannot accept returns once items have been dispatched; however, we are committed to resolving any issues with damaged or incorrect orders immediately.

Return Process

• 1.
  Inspect Your Delivery

  Please check your Cornish pasties or cream tea hampers upon arrival and take photos of any visible damage to the packaging or products.

• 2.
  Contact Our Team

  Email our customer service within 24 hours of delivery with your order number and any supporting evidence of the issue.

• 3.
  Assessment Process

  Our team will review your claim and, where applicable, verify the quality concern with our bakery or production department.

• 4.
  Resolution & Refund

  If approved, we will issue a full refund to your original payment method or arrange for a fresh replacement to be sent out at no extra cost.